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Friday, March 21, 2025
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Business

Boost customer satisfaction & capture business opportunities: Get your AI receptionist NOW!

Walker Jason

Running a small business is often about doing more with limited resources. There is one aspect that needs your constant and consistent attention – Serving customers. Acquiring a customer can take days or even months of effort, and it doesn’t take more than one poor response for them to turn away from your business. Unfortunately, having a team of front desk attendants and customer care experts is expensive. There are inherent overheads, such as the cost of recruitment, training, and office resources. Even when you spend that much, your team will only work for a limited time each day. A missed call could mean losing a customer’s trust or a potential sales lead. 

You can change the way your small business responds to calls by using an AI receptionist from Signpost. This guide will explain all relevant details about AI receptionists, including benefits, roles, and features. 

What can AI receptionists do for small businesses?

Also called a voice agent, AI receptionists answer calls and respond to questions. The AI model has access to a knowledge base, which you can update with answers and responses. Each time a caller connects to your business line, the AI agent will offer assistance. Service providers rely on a wide range of technologies for such AI receptionists, including advanced Natural Language Processing, machine learning, Natural Language Understanding, and speech synthesis. Speech synthesis allows AI receptionists to talk in a very natural and conversational manner. 

Some of the things that your voice agent can do include –

  1. Answering calls within seconds
  2. Offering answers and responses
  3. Explaining products and services

In addition to that, AI receptionists can also take bookings and appointments. While this tech has found a place across industries, small businesses, such as contractors, HVAC services, electrical services, and plumbing companies, can also benefit from automating customer service. If AI cannot respond to a particular response, it can always forward the call or send details to the front desk team for further communication. 

Why should you consider AI receptionists?

Besides the cost advantage, there are several perks of using AI to serve customers, such as 

  1. Calls will never go to the voicemail again. Your customers will get a response whenever they call. 
  2. You can serve customers around the clock and across time zones. 
  3. Your in-house team will have less burden to deal with, which will enhance their productivity. 
  4. Calls attended by AI receptionists are automatically recorded, and the data can be used for quality control. 
  5. AI responses can be tweaked, modified, and reviewed as required.

In addition to that, information collected by AI voice agents can be directly saved into your CMS systems, which means you have information readily available. 

How much do AI voice agents cost?

The answer depends on the service provider. We recommend that you choose a monthly package, where you will pay for the call volume and duration of calls. For instance, many companies have no initial setup cost, but there is a monthly fee for a certain number of minutes. What matters more is the range of features you get, and more importantly, you must review the uptime of the service. Having an AI receptionist would make little sense if the service provider cannot guarantee availability. 

Happy customers, more business

Just being responsive to your customers can make a big difference. When your clients are happy, they are more likely to promote your company or write a positive review. With an AI receptionist, you can even capture each lead effectively and take additional steps to turn them into paying customers. Customer service also works as a testament to your brand value and market standing.